How customer centric is your bank?

I have my personal account with India's #1 private sector bank. I still have my good, old account with my previous employer (then the #1 pvt sector bank, not anymore...), more for loyalty and sentimental reasons. The new account is where I have most of my key relations, including a loan. 

I just logged in to make an urgent transfer 
- It asked me to change my password. There was no option to do it later, as I was in a hurry. 
- Twice, it would not accept my current password, even though I have logged in. Maybe I entered it wrongly. 
- The third time I was lucky, I could change my password
- Then I had to log in again and make the transaction. 

Wonder how customer-centric is our bank? 
How customer-centric is your bank? 

Confessions of a Bank Customer

I am 'fortunate' to be client of two of the leading pvt banks in India.
"Why not just one", you may ask- good question !
"Neither of these two big brands are able to give me minimum service expected"

I am their cross-sell customer too - Xsell Victim, would be more appropriate!
Over the last few months I have shifted my home and status. But these folks find it difficult to handle a gypsy!!

I just wrote a mail to one of their group 'securities' company (all pretensions of their ALM securities have failed, as per the recent reports! They failed, as it was just pretension !)

I got this reply from them.
-----------------
Dear Investor,
Thank you very much for writing to us .
This is an auto-response by the Client Services Team just to let you know
that we are in receipt of your e-mail on the captioned subject. It will be
our best endeavour to revert to you in the earliest possible time. For
standard queries / requirements like statement of account etc, we would
respond within 2 business days, or certainly earlier, where possible.
Should you need to contact any of our Investor Service Centres (ISCs), you
may get in touch with us between 9.30 a.m. and  5.30 p.m., Monday through
Friday on all business days, and we shall be glad to assist. Our contact
numbers are: #### (Toll-free) or  ### (Do not prefix STD code)
Assuring you of our best services.
Sincerely,
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In the first place, why an automatic reply at all. At best it can be a one-liner acknowledging receipt. Or, just fix it and write back. Something a more customer-friendly company such as Amazon does. ( numbers changed to ####)

Miles to go.... for customer enchantment