#Chandra has been trying to get complete his KYC with Paypal, to enable him to receive funds within India. He already has an international account and has received funds.
- When you have an account and has been received money from overseas, why does it take so many painful steps to activate Indian version? All blame it on RBI to others....
Paypal has been asking for multiple documents.
He tried calling them. They have a painful IVR process too:
- Dial them on their toll-free no (there is no 'free' lunch!)
- First, it (IVR) informs the caller the call may be recorded
- Then every time it say 'high call volume...' and be prepared for 'extended waiting time' (with such customer service, you will naturally receive more calls :))
- They repeat the number you are calling from to confirm if PayPal account is linked to that no.
- Once you press 1 and confirm, it will ask for last 4 digits of the bank account/credit card no. (why again? additional security is the excuse)
- Naturally, you don't always remember last four digits of bank account or credit. They oblige to wait for one minute (only) and you can actually hear the clock tick... also reminders in between to 'tap any key to confirm the last four digits'.
- You retrieve the data and key in the number, under additional stress now?!
- The call is forwarded... and then there is a loooooooooong silence.
End of the story
Digitization ki aisi ki thaisi...
PS: He has been following up with the payment app with his bank, the best bank in India & one of best globally. It took five months to activate the bank's own digital platform.
Between Paypal and our banks, India's digital money strategy is a non-starter. In the name of KYC, they move further away from the client, knowing lesser!!
- When you have an account and has been received money from overseas, why does it take so many painful steps to activate Indian version? All blame it on RBI to others....
Paypal has been asking for multiple documents.
Now they are stuck like an old music player, where the song keeps playing the same line, when the record gets stuck?They keep asking him to submit the bank statement, which he has done three times now (a hat trick!!), but they continue to ask for same, again and again.
He tried calling them. They have a painful IVR process too:
- Dial them on their toll-free no (there is no 'free' lunch!)
- First, it (IVR) informs the caller the call may be recorded
- Then every time it say 'high call volume...' and be prepared for 'extended waiting time' (with such customer service, you will naturally receive more calls :))
- They repeat the number you are calling from to confirm if PayPal account is linked to that no.
- Once you press 1 and confirm, it will ask for last 4 digits of the bank account/credit card no. (why again? additional security is the excuse)
- Naturally, you don't always remember last four digits of bank account or credit. They oblige to wait for one minute (only) and you can actually hear the clock tick... also reminders in between to 'tap any key to confirm the last four digits'.
- You retrieve the data and key in the number, under additional stress now?!
- The call is forwarded... and then there is a loooooooooong silence.
End of the story
Digitization ki aisi ki thaisi...
PS: He has been following up with the payment app with his bank, the best bank in India & one of best globally. It took five months to activate the bank's own digital platform.
Between Paypal and our banks, India's digital money strategy is a non-starter. In the name of KYC, they move further away from the client, knowing lesser!!
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