Customer Service The Flipkart Way

Flipkart – Sachin Bansal, CEO/Co - Founder, suggests five ways to ensure Customer Delight in E-commerce - Source: Outlook Business/22 June 2013

Discussing Customer-Service, many threw up Flipkart as a brand which fits the bill. (Comments: Related to Banking)

1.    Listen to Customer – every customer touch-point/’encounter’, this is important… active listening to customer

2.    Under-promise & over-deliver: Surely important from a customer-service perspective, but relevant in any sales & marketing situation too. Ask any sales guy :)

3.    Have an User-friendly Website – More activities are going ‘on-line’. The on-line experience for a banking customer is not yet user-friendly. Looking at most of banks’ website, ‘simplicity’ is surely not what strikes us.   

4.    Go Mobile – Lot of banking transactions are already going ‘mobile’. But  basic transactions as of now, such as bill-payments & fund-transfers. Opportunity to enhance these features to make it convenient for customers & cost-effective for banks, also with enhanced security features.

5.    Offer Warranty – ‘After Sales Service’ is an area many banks do not really excel, across products. Lot of scope to improve, which is a differentiator, neglected by many banks with mass customer-base/retail.

My Mid Year Evaluation : Light-weight, Bright-Green Running Shoes

Celebrated my birthday, recently. For a long time, I never believed in personal celebrations. 
We all rather focus on our kid(s)' birthday or others, don't we?! 
(May be not a bad idea to celebrate our birthdays too... part of loving & caring ourselves, spiritually!)

Incidentally, my birthday as per our local calender & celebrated in family, fell this year on Buddha Poornima. Birthday on a full moon day itself is considered auspicious. To get it on a day when the world celebrates a Master's...., wow!

The advantage of having birthday in the middle of year - helps me to take a stock of my journey - personal, professional, spiritual.
Into my second year of my #3rd Innings in professional life, it was more of a personal need/choice. Unlike, mid-year formality of score-card update!

• Professionally, I am moving ahead, albeit slowly. Glad about the progress on all professional fronts. (Won't bore you with the details!). 
• At the personal level, have gained couple of kilos!
• Spiritually, surely doing a lot better. Can do more, no doubt.

Way ahead: Will shift gears on all fronts.. Goal-driven, time-bound.

• ...on professional front, as planned. Now that son's vacation over too. Watch out this space for updates... plz!
• Fitness was one of the new year resolutions for 2013! So, went ahead & bought a new pair of running shoes - bright green and light-weight. A simple visualisation board. And a commitment to myself to keep the focus & work on it!
• Focus on Self & all related stuff. Made some affirmative steps already & delighted about it!
• If you want to know detail, how I am doing it, write back... glad to share my journey